Keynotes
A keynote presentation provides fresh perspectives and fresh ideas. A keynote can be a catalyst for change - starting people thinking differently and behaving differently.
Building Mental Toughness and Resilience
How often do we see talented people fail to achieve their full potential? Years of research by Professor Martin Seligman demonstrate the key to success is resilience and resilience creates results beyond what talent suggests. Resilience has proven to be a powerful predictor of performance, wealth and health.
In the past, presenters often needed just one tool of persuasion - their title. Persuading people who are busy, skeptical or bored needs a higher skill than simply presenting information. This keynote explains how to persuade a group with different interests and positions.
Negotiations with Key clients ©
We live in interesting times, competition is increasing at breakneck speeds, supply is overtaking demand and we see more commoditisation of products and services. In today's turbulent world, key clients cannot support long-term suppliers purely on long-term relationships. So, when negotiating with key customers, you need to concentrate on value creation. In these turbulent times it is critical to refine your negotiation skills and persuasively communicate how your products or services deliver measurable results for your key clients.
Are You a Compelling Place to Buy?
To defend and grow your profits, your company needs to understand what your customers' value. Once you understand what your customers' value, you need to deliver it consistently. This keynote explains how to increase customer satisfaction and profits.
The Psychology of Client Decision Making
How often do you have a client who needs your product or service but is reluctant to make a decision? The keynote on how and why clients make decisions draws on powerful evidence from cognitive psychology, neuroscience and emotional intelligence.
Creating & Capturing Value for your best customers
Satisfying customer needs is critical to sustaining profits. However, not all customers value your services in the same way. Yet, we often service all our customers in the same way, stretching scarce resources, reducing profits and missing an opportunity to increase customer satisfaction.
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In many industries, the pace of change is accelerating. Customer's expectations keep rising and many customers want "more for less". As the information revolution continues, people are learning to share information faster. This means that we need clear thinking and the ability to make decisions on the run.